Shipping policy

Shipping Policy

Last updated: 05/29/2026

This Shipping Policy applies to all orders placed on our online store, operated by Brandverse Media Advertising, whose principal office address is 9018 Balboa Blvd, #8153, Northridge, CA 91325. Our goal is to ensure that your orders are delivered efficiently, securely, and transparently.

1. Delivery Zones and Estimated Times

We currently ship to Europe and Japan. Estimated delivery times are as follows:

  • Europe: 6–10 business days

  • Japan: 6–12 business days

Please note that these are estimated times and may vary depending on customs processing or other unforeseen factors. While we strive to meet these timelines, occasional delays may occur outside of our control.

2. Shipping Method and Carrier

All orders are shipped via FedEx, a reliable international courier that provides tracking and ensures secure delivery. Once your order is dispatched, a tracking number will be provided to allow you to monitor the progress of your shipment.

3. Shipping Costs

Shipping is completely free for all orders, regardless of destination. No additional fees apply beyond the order total.

4. Order Processing Time

Orders are typically processed within 1–2 business days from receipt. Customers will receive a confirmation email once the order has been dispatched, along with the tracking number.

5. Tracking Your Order

Once your order has been shipped, you can track its progress using the tracking number provided. Tracking information can be accessed directly on the FedEx website.

6. Lost or Damaged Shipments

While all shipments are handled with care, in the rare event that a parcel is lost or damaged during transit, the responsibility lies with the carrier. We will, however, assist customers in filing claims with FedEx to resolve the situation promptly.

7. Contact

For any questions regarding shipping, delivery times, or lost/damaged parcels, customers may contact us through the Contact page available in the footer of the website, or reach us directly at:

Email: support@renzoaa.com

Phone:  +1 620-498-9236

Our customer support team will respond promptly and provide guidance.