Refund policy

Return & Refund Policy

Last updated: 05/29/2026

This Return & Refund Policy applies to all purchases made on our online store, operated by Brandverse Media Advertising, whose principal office address is 9018 Balboa Blvd, #8153, Northridge, CA 91325, incorporated as a General Stock Corporation under the laws of the State of California. Our priority is to offer our customers a reliable and transparent shopping experience, including clear return and refund conditions.

1. Withdrawal period

Customers have a period of 30 days from the date of delivery of their order to notify us of their intention to return one or more items. After this period, return or refund requests can no longer be accepted.

2. Condition of returned items

Items may be returned whether opened or unopened. Where possible, the product should be returned in its original packaging. Any item showing signs of damage due to misuse may be refused.

3. Non-returnable items

Certain categories of items cannot be returned, including gift cards, personalized or custom-made products, final sale items, and any products clearly indicated as non-returnable at the time of purchase.

4. Return request procedure

Before sending any item back, the customer must first contact our customer service team to submit a return request and obtain the necessary instructions. Any parcel returned without prior notification may not be processed correctly.

5. Return shipping costs

Unless the return is due to an error on our part or a defective item, return shipping costs are the responsibility of the customer. Any original delivery fees paid at the time of purchase are non-refundable.

6. Receipt and inspection of returned items

Once the returned parcel has been received, the items will be inspected. If the return is approved, the refund procedure will then be initiated.

7. Refund method and timeframe

When a return is accepted, the refund will be issued to the original method of payment used at checkout. Processing times may take between 5 and 10 business days from the date the return is validated. Customers will be notified by email once the refund has been confirmed.

8. Defective or incorrect items

If an item is received damaged, faulty, or not as described, the customer must contact us within a reasonable time after delivery and, where possible, provide photos of the defect. An appropriate solution will then be offered, which may include a replacement or refund.

9. Contact

For any questions regarding this Return & Refund Policy, or to submit a return request, customers may contact us through the Contact page available in the footer of the website.

Phone: +1 620-498-9236

Email: support@renzoaa.com

10. Return address

All returns must be sent to the following address:

Brandverse Media Advertising
9018 Balboa Blvd, #8153
Northridge, CA 91325
United States